Your at p222 Privacy
Protected with Maximum Security

Introduction & Purpose of This Policy

P222 (p222.wine) is an online gaming and entertainment platform serving users in Bangladesh and beyond. This Privacy Policy is here to give you a clear picture of what information we collect, why we collect it, how we use it, and what steps we take to keep it safe.

P222 believes your personal privacy is a fundamental right. That is why we only collect information that is strictly necessary to provide our services. Collecting excessive or irrelevant data goes against our policy.

This Privacy Policy may be updated at any time. Any changes will be reflected in the updated date at the top of the page, and registered members will be notified of significant updates.

What information we collect

Various types of information are collected when you create an account and use our services at p222. Details are outlined below:

Purpose of Data Use

P222 uses collected data solely for specific, legitimate purposes. We never use your information beyond what it was collected for.

• Account management: Completing the registration process, enabling login access, and ensuring account security.
• Payment Processing: Processing deposits and withdrawals and maintaining a record of transaction history.
• KYC verification: Verifying user identity and age, as required by law.
• Customer Support: Resolving issues, handling complaints, and providing prompt support.
• Responsible Gaming: Detecting unusual gaming patterns and alerting the member if needed.
• Fraud Prevention: Detecting and preventing fraud, money laundering, and other illegal activities.
• Service Improvement: Analyzing user experience to improve the platform and gaming services.
• Bonuses & Offers: Sending relevant promotional offers based on your preferences (only where consent has been given).

Sharing Information with Third Parties

P222 does not sell your personal information. However, in specific circumstances, limited data may be shared with trusted third parties:

• Payment Processors: Only the information necessary to complete transactions is shared with mobile banking providers such as Mobile Banking, Nagad, and Rocket.
• Legal authorities: p222 is legally required to provide information in response to court orders or lawful requests from government agencies.
• Technology Service Providers: Essential data may be shared with trusted providers for server hosting, cybersecurity, and analytics services — however, they are contractually obligated to comply with our privacy policy.
• Game Providers: Only the information necessary to operate games may be shared with licensed providers for Live Casino and slots games.

Before sharing your information with any third party, we verify that they adhere to strict data protection standards. Your data is not shared with any party beyond those specified.

Cookies & Tracking Technologies

P222 uses various types of cookies on its website and app to improve your experience. Cookies are small text files stored in your browser.

• Essential cookies: Required to maintain your login session and keep core site functions running. Disabling these will prevent the site from working properly.
• Preference Cookies: Remembers your language preference, theme settings, and more, so you do not have to set them up again each visit.
• Analytics Cookies: Used to understand which pages get the most visits and where issues occur — helping us improve the quality of our service.
• Security Cookies: Used to detect unauthorized account access and prevent fraud.

You can delete existing cookies or block new ones at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of some platform features.

Data Retention Period

P222 does not retain your data longer than necessary. That said, certain information is required by law and regulatory obligations to be kept for a defined period.

• Account information: Retained for as long as the account is active and up to 5 years after closure, as required by legal obligations.
• Transaction History: Retained for a minimum of 5 years in accordance with financial regulatory requirements.
• KYC documents: May be retained for up to 7 years after account closure.
• Customer Support Contact: Retained for up to 2 years for dispute resolution purposes.
• Cookies & Session Data: Session cookies are deleted when the browser is closed; persistent cookies are typically retained for 30 days to 1 year.

Your rights

Regarding your personal data, p222 grants you the following rights:

• Right to Access Your Data: You can request to know what information p222 holds about you.
• Right to Rectification: If any of your information is inaccurate, you can request a correction.
• Right to Erasure: In certain circumstances, you may request that your data be deleted (though it may not always be possible to erase all data due to legal obligations).
• Right to Restrict Processing: In certain circumstances, you may request that we limit how your information is used.
• Right to Opt Out of Marketing: You can opt out of promotional messages or offers at any time.
• Right to lodge a complaint: If you believe there has been a breach of this Privacy Policy, you are welcome to contact us directly.

To exercise any of these rights, please contact our support team. We typically process requests within 30 business days.

International data transfers

As an international platform, p222 may in some cases store or process your data on servers located outside Bangladesh. In such cases, we ensure that:

• All data transfers take place through secure, encrypted channels.
• Countries to which data may be transferred have adequate data protection laws in place.
• Our international partner organizations are contractually bound to uphold our privacy standards.
• The highest security standards are applied to all data storage and processing.

If you would like more details about where your data is being processed, please contact our support team.

Protecting Children's Privacy

P222 is an adults-only (18+) gaming platform. We do not knowingly collect any information from individuals under the age of 18.

Age verification is carried out at registration, and any account found to belong to a minor is immediately suspended and all collected data deleted. If a parent or guardian discovers that their child has registered on p222, please notify our support team right away.

Contact & Complaints

For any questions, concerns, or complaints regarding this Privacy Policy, please reach out to our Data Protection team:

• Email: [email protected]
• Live Chat: Via the chat button at the bottom right of the website (available 24/7)
• Response Time: Responses are typically provided within 3 business days

We take every concern seriously and work to resolve it promptly. At p222, your privacy is not just a policy — it is our responsibility.